N J Dean & Co. Terms & Conditions

1.

Website Terms of Use

2.

Terms of Purchase & Ordering

3.

Product Guarantee/Warranty

4.

Returns

5.

Faulty & Damaged Goods

6.

Late or Lost Deliveries

7.

Children & Small Parts Warning

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Goods Title

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Export Sales & Foreign Currencies

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Your privacy & Security

11.

Reservations

12.

Trade Marks & Contacts

When viewing this Website and purchasing or ordering goods from us you accept that it is done so under our terms and conditions set out below. If you do not agree to them you may not use this website and should exit immediately.

This website & all content is for the personal use of our customers only and may not be copied, published or used for any commercial purposes without prior written consent.

We accept no liability without limitation for any losses or damages to property or person arising from using this website, including any loss of profit, damage to equipment or data, interruption of business, or any other damage, direct or accidental. We also accept no responsibility for prolonged use of telephone lines as a result of viewing this website & the use of the links to other websites.

Upon ordering online, you will receive an email confirmation to let you know we have received your order and it will be processed soon. Once payment has been authorised, you will receive a second email to let you know your order has been paid for and is being despatched. If you don't have email, or order by telephone, this confirmation will arrive normally with the goods or within 7 working days after the order, whichever is sooner.

Should you not receive these email confirmations, please email us to check on your order status.

All goods must be paid for in full before they are despatched. For out of stock goods or special order items where a longer delivery time has been specified we will contact you to let you know our earliest delivery time. You will only be charged for these goods once they are ready for despatch, unless previously agreed otherwise.

Many items featured are hand made or finished so it is expected that colours and designs may change slightly from the pictures and details shown.

All orders will be delivered directly to the recipient & will require a scan &/or signature upon deliver. If you are out a card should be put through your door so you can call Royal Mail or the Courier to arrange re-delivery. PLEASE NOTE, if you are out and fail to contact Royal Mail or Courier within 1 week, the parcel will be returned to us and will incur an extra postage charge to resend.

Should you ask us to leave your parcel in an alternative place (eg, in the shed, with a neighbour etc) this will be done so only if the delivery service allows and at your own risk. We accept no responsibility for any loss or damage incurred if this is done.

All new products are guaranteed for 1 year from the purchase date against faulty components and workmanship. If the item becomes faulty because of faulty parts or workmanship during the aforesaid period please inform us within 7 working days of the fault occurring and we will repair or replace the goods with the same or similar (if the item is no longer produced) free of charge. We cannot guarantee goods that become faulty through misuse, neglect or damage.

We're sure you will be happy with your order but if you’d like to send an item back for any reason please send us an email to let us know and then re-package the item securely in as received condition (the original box/bags that any item comes in must also be returned) and send to us within 14 days of your receipt. Please include a copy of your invoice or a note with your name & order reference number so we know who's order it is.

You are responsible for any returned goods until they reach us. We strongly advise that you use a recorded or insured service for peace of mind in the event of a Royal Mail loss. As soon as your return is received by us, we'll issue a refund for the goods cost (less any post & packing charges) or send a replacement or alternative if you so wish (a post & packing fee may apply).

Should you wish to exchange for a more expensive item, please email us so we can let you know what the difference in price you'll need to pay will be.

Regretfully postage, packing and any insurance incurred in the delivery of your order to you are direct costs and cannot be refunded. (For overseas returns, this includes any import duty, VAT, or customs freight charges passed onto us will be chargeable to you).

When returning items we kindly ask you to return them in as received condition with the original packaging of the actual product and any instruction or user manuals that were included.

N J Dean & Co.
Oak Farm
Braydon
Nr. Malmesbury
Wiltshire
SN5 0AG

Exclusions :
We cannot accept cancellations or give refunds for any personalised goods or special orders (i.e. goods made up to your specific order such as a custom ordered fitted tune or a special order for you that we don't normally stock).

Cancellation and return of orders legally only applies to private individuals. Companies & businesses are excluded from the distance selling rule. (business to business)

We check all items thoroughly before packing & sending, but if upon receipt of your order the goods are damaged or broken, please email us as soon as you can or within 7 working days to let us know what is wrong.

We will send a replacement as soon as possible and include a pre-paid return postage label for you to send the faulty item back (normally via the post office). Please ensure you obtain a proof of posting receipt when returning an item. (A pre-paid postage label can only be supplied for orders within the UK)

Please note, in the event of a fault occurring or damage during delivery, we can only send a replacement or alternative item and not issue a refund. Should you decide not to have a replacement or alternative item and to return the item for a refund then our standard terms for returns of unwanted items will apply as above regardless of any faults.

Normal stock items will be delivered quickly & usually within 1 to 5 days of order in the UK depending on delivery service chosen (3 to 21 days outside the UK depending on country).

The delivery services we use are extremely reliable and it's very rare for a delivery to be late, but should your parcel not arrive within 7 days of receiving your despatch email (2 days for urgent), please follow these steps (for overseas orders please allow 14 days within Europe (5 days for urgent) & 21 days for the rest of the world (7 days for urgent) :

1. In the first instance please contact the relevant postal service used with your tracking number received in your despatch email. You can also track your parcel online via the links given in the email.

2. If the tracking number is not showing any details it's worth contacting your local depot where your parcel will be held if you were out when delivery was attempted. If you do not know where your collection depot is, please call Royal Mail or the Courier used and ask for the details of your local depot.

All orders will be delivered directly to the recipient & will require a scan &/or signature upon delivery. Should you ask us to leave your parcel in an alternative place (eg, in the shed, with a neighbour etc) this will be done so only if the delivery service allows and at your own risk (*Urgent deliveries cannot be left without a signature). We accept no responsibility for any loss or damage incurred if this is done.

Most of our products contain small & removeable parts. They are not intended as toys and not suitable for small children / babies due to choking hazards. Small children must be supervised by an adult if using any of our products. If you are unsure of suitability, please ask us for guidance.

All goods remain our property until paid for in full and cleared by our bank. This includes all kinds of payment.

All transactions have to be taken in our own currency (GB Pounds Sterling) so any prices shown in US Dollars $ and Euro € are for guidance only for USA and European residents using an estimated exchange rate. As the exchange rate alters daily, we can only work out an approximate cost. For up to date pricing in foreign currencies, please check with your bank or card issuer on their current exchange rate.

The prices shown do not include any import tax, duty or handling charges that may be liable upon delivery to a foreign country - please check with your local tax or customs office for likely import charges on the type of goods we sell.

We only collect information for your specific transactions / orders. We do not pass on any information to any other parties. When ordering via the internet your transaction is sent using SSL secure server technology for high security purposes. No card details are viewed at anytime. We are fully compliant with the current PCI Data Security Standards and utilise 'Verified By Visa' & 'Mastercard Securecode' for transactions.

Shop with confidence through our 100% secure online shopping site with Credit or Debit card.

We reserve the right to alter/delete prices and specifications without prior notice or obligation

The names & website titles where applicable are used as our company trade marks :
N. J. Dean & Co., Exquisite Musical Boxes & Gifts.

Any other Trade Mark or Registered name is rightfully owned by those other companies mentioned within this site and all rights of those trade mark names are reserved to their respective owners.

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Terms & Conditions

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