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Delivery Information
Delivery costs are worked out according to the final weight of your parcel.
To check the delivery costs on any item, simply add it to the
shopping bag, then choose a delivery option from the menu on the
shopping bag page and it will be worked out automatically for you.
You can easily remove items from the basket should you wish to change
something or not proceed with the order.
For overseas delivery, please click the link underneath the drop down
delivery option menu on the Shopping Bag page to change the country.
All deliveries are trackable and you will receive a tracking number
by email once your order has been despatched*.
UK Deliveries
Service :
Usually Sent By :
Usual Delivery Time :
Standard
Royal Mail Tracked
(electronic scan or signature on delivery)
2 - 3 working days*
Urgent
Royal Mail Special Delivery or Courier
(signature on delivery)
1 - 2 working days*
* All services are trackable within the UK with the exception of very
small items of less than £2.00 in value
* Highland areas & Isles may take a day longer
* All deliveries require someone to be in to received them & are
either electronically scanned or require a signature. If you are out,
a card should be left for you to re-arrange delivery. Please do so
promptly to ensure your parcel is not returned to us.
* Urgent orders placed after 2pm are
usually sent the next working day. If the order is placed after 2pm
on a Friday, this normally means despatch will not be until the
following Monday.
* Delivery times will exclude bank holidays. Urgent deliveries are
not always made on weekends.
What do I do if my delivery hasn't arrived ? (UK deliveries only)
The delivery services we use are extremely reliable and it's very
rare for a delivery to be late, but should your parcel not arrive
within 4 days of receiving your despatch email (2 days for urgent),
please follow these steps :
1. In the first instance please contact the relevant postal service
used with your tracking number received in your despatch email. You
can also track your parcel online via the links given in that email.
2. If the tracking number is not showing any details it's worth
contacting your local depot where your parcel will be held if you
were out when delivery was attempted. If you do not know where your
collection depot is, please call Royal Mail or the Courier used and
ask for the details of your local depot.
3. Please email us &
we will investigate as to why your parcel is late & rectify the
problem for you as soon as possible.
Deliveries (Shipping) Outside of the UK
European Deliveries
Service :
Usually Sent By :
Usual Delivery Time :
Standard
Royal Mail Airmail (delivered via your local postal service)
(electronic scan or signature required on delivery)
5 - 10 working days*
Urgent
CourierAirmail
(signature required on delivery)
3 - 5 working days*
* Some services are only trackable until it leaves the UK
* Delivery times may be longer to some regions
* Import duty & tax may be payable upon delivery to countries
within Europe that are not part of the EU
* Deliveries can sometimes be delayed due to customs clearance to
countries not part of the EU
* All deliveries require an electronic scan &/or signature upon
delivery. If you are out, a card should be left for you to re-arrange
delivery. Please do so promptly to ensure your parcel is not returned
to us.
USA & Canada Deliveries
Service :
Usually Sent By :
Usual Delivery Time :
Standard
Royal Mail Airmail (delivered via your local postal service, USPS
in the United States) (electronic scan or signature required on delivery)
7 - 14 working days*
Urgent
CourierAirmail
(signature required on delivery)
5 - 7 working days*
* Some services are only trackable until it leaves the UK
* Delivery times may be longer to some regions
* Deliveries can sometimes be delayed due to customs clearance
* Import duty & tax may be payable upon delivery to countries
outside of the EU
* All deliveries require an electronic scan &/or signature upon
delivery. If you are out, a card should be left for you to re-arrange
delivery. Please do so promptly to ensure your parcel is not returned
to us.
Worldwide Deliveries
Service :
Usually Sent By :
Usual Delivery Time :
Standard
Royal Mail Airmail (delivered via your local postal service)
(electronic scan or signature required on delivery)
14 - 21 working days*
Urgent
CourierAirmail
(signature required on delivery)
7 - 10 working days*
* Some services are only trackable until it leaves the UK
* Delivery time may be longer to some countries
* Urgent delivery is not available to
all countries
* Deliveries can sometimes be delayed due to customs clearance
* Import duty & tax may be payable upon delivery to countries
outside of the EU
* All deliveries require an electronic scan &/or signature upon
delivery. If you are out, a card should be left for you to re-arrange
delivery. Please do so promptly to ensure your parcel is not returned
to us.
Overseas deliveries only :
Who will deliver my parcel ?
If you choose the standard service this will normally be sent by
Royal Mail in the UK on a priority handling airmail service. The
parcel will then be handed over to your countries usual postal
service for delivery to you. In the majority of cases you can use the
same tracking number we issue with your local postal service to track
your parcel.
If you have chosen Urgent shipping, then this will go by a dedicated
courier and will be fully trackable from door to door.
What do I do if my delivery hasn't arrived ?
Although the delivery services we use are extremely reliable and all
parcels are sent on a priority service, the delivery times for
overseas shipments are given as an estimated guide only. Because of
Royal Mail & the Couriers terms we have to wait until 25 working
days have past before a parcel will be classed as lost and the postal
service will investigate (10 working days for urgent). However, if
your parcel hasn't arrived within the approximate times listed, we
would certainly recommend checking with the relevant postal service
(& your local postal service in your country if Royal Mail are
used to despatch) to see if they can find out what the delay is.
Parcels sent to countries outside of the European Union will need to
be customs cleared which can inevitably cause some delays.
If you cannot obtain any information from the postal services, then
please send us an email
& we will investigate as to why your parcel has been delayed
